Refund policy

Refund & Return Policy

By placing an order at https://yagenova.com,you agree to the full terms of our Refund & Return Policy outlined below. Please read this policy carefully before completing your purchase.

Satisfaction Guarantee & Store Credit Policy

Due to the nature of fragrance products and hygiene considerations, all sales are generally final. However, we proudly offer a Satisfaction Guarantee that allows eligible returns for store credit only, so you can find a fragrance you truly enjoy.

With no exceptions, approved returns are refunded via store credit only, issued as a Yagenova E-Gift Card.
We do not issue refunds to the original form of payment except where required by law.

 


Return Limitations (Important)

 

  • The Satisfaction Guarantee applies to one (1) return per customer
  • Yagenova reserves the right to deny returns that show patterns of excessive use or repeated return behavior
  • Returns must meet all eligibility requirements listed below

30-Day Return Window

All return, refund, or replacement requests must be submitted within 30 days of the delivery date.

Requests submitted after 30 days are not eligible for return, store credit, refund, or replacement.

Returns – 95% Unused Fragrances (Store Credit Only)

We accept returns for fragrances that have been lightly tested but remain at least 95% full.

To qualify for a return:

  • The fragrance must contain 95% or more of the original liquid

  • The bottle must be in original condition

  • Original packaging must be included (box intact)

  • Return request must be made within 30 days of delivery

If approved:

  • We will provide you with a prepaid return shipping label

  • Once the item is received and inspected, you will be issued store credit only

  • Original shipping charges are non-refundable

We reserve the right to deny returns that do not meet these criteria.

Opened or Excessively Used Fragrances

Fragrances that are:

  • Less than 95% full

  • Heavily used

  • Missing original packaging

are not eligible for return, refund, or store credit.

Damaged, Broken, or Leaking Items (Refund or Replacement)

If your order arrives broken, damaged, or leaking, you are eligible for a refund or replacement, provided the issue is reported within 30 days of delivery.

To submit a damage claim:

Email yagenova1@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos showing:

    • The damaged or leaking item

    • The packaging (if available)

Once verified, you will be offered:

  • A replacement of the same item (if available), or

  • A refund to the original payment method

Damaged or leaking items do not need to be returned.

Non-Returnable & Non-Refundable Items

The following are not eligible for return, refund, or store credit:

  • Items reported after 30 days from delivery

  • Items containing less than 95% of the original liquid

  • Items damaged due to customer mishandling

  • Items without photo proof for damage claims

  • Any item not explicitly approved by Yagenova in writing

Store Credit Details

  • Store credit is issued as a Yagenova E-Gift Card

  • Store credit has no cash value and cannot be exchanged for cash

  • Store credit can be used on any eligible product on our website

Shipping Responsibility

  • Yagenova will provide a return shipping label for approved returns

  • We are not responsible for items lost or damaged during return transit

  • Returned items must be shipped using the provided label

Policy Agreement

By placing an order with Yagenova, you acknowledge and agree to this Refund & Return Policy and all associated terms and conditions.